Terms of Service

This website provides general information about doula services, education, and offerings. It does not provide medical, mental health, or legal advice and should not be relied upon as such. Always consult a qualified healthcare provider regarding any medical or mental health concerns.

Doula care is non-medical, non-clinical support. Services may include:

• Emotional support
• Physical comfort measures
• Education and advocacy support
• Practical household or newborn support, as agreed upon

Doulas do not:

• Perform clinical or medical tasks
• Provide medical advice, diagnosis, or treatment
• Replace medical professionals or emergency services

Clients agree to remain under the care of a licensed medical provider for pregnancy, birth, and postpartum health.

Services may include, but are not limited to:

• Prenatal education and preparation
• Birth planning support
• Postpartum and newborn care support
• Emotional support and resource referrals

Note: Specific services, schedules, and scope will be discussed and agreed upon prior to the start of care.

Clients agree to:

• Provide accurate and honest information regarding health, pregnancy, birth plans, and household needs
• Communicate changes to plans, location, or care providers in a timely manner
• Maintain a safe working environment free from hazards
• Treat the doula with respect and consideration
• Make informed decisions about care and seek professional guidance when appropriate

• Clients retain full responsibility for all medical decisions
• Doulas provide information, emotional support, and guidance—not medical direction
• Clients acknowledge that pregnancy, birth, and postpartum involve inherent physical, emotional, and environmental risks
• By engaging doula services, clients release and hold harmless the doula from liability related to medical outcomes, decisions, or emergencies
• Clients also agree to indemnify the doula, its owners, contractors, and affiliates for claims, damages, or expenses arising from their actions, omissions, or use of the website or services
• Clients understand that birth and postpartum experiences can be unpredictable and outcomes cannot be guaranteed

For birth services, on-call availability typically begins at an agreed-upon gestational week and continues until birth.

Clients agree to:

• Notify the doula when labor begins or when there are significant changes
• Maintain reasonable communication during the on-call period

Note: Backup doula arrangements will be discussed if applicable.

• Postpartum services may include daytime or overnight care
• Tasks will be discussed in advance and adjusted based on family needs and capacity
• Doulas may decline tasks that fall outside the agreed scope of care or compromise safety, health, or professional boundaries

Payment terms, session length, packages, and scheduling policies will be outlined in a separate service agreement or invoice.

Late payments, cancellations, or rescheduling requests may be subject to policies discussed at booking.

Because doula services involve reserved time and on-call availability:

• Deposits or retainers are generally non-refundable
• Refunds, if any, will be considered case-by-case
• Clients are encouraged to communicate changes as early as possible
• Specific cancellation terms will be clarified prior to the start of care

To protect both families and doulas:

• Services may be rescheduled in the event of illness, contagious conditions, or unsafe environments
• Doulas may wear protective equipment if needed
• Clients agree to disclose household illness prior to visits

All personal information shared is kept confidential, except where disclosure is required by law or necessary to prevent harm.

No photos, recordings, or testimonials will be shared publicly without explicit written consent.

By using this website, you agree to:

• Use it for lawful purposes only
• Not attempt unauthorized access to the website or its systems
• Not copy, distribute, or reproduce content without permission

Website Content Disclaimer:

• Information on this website is for general informational purposes only and is not a substitute for professional medical, mental health, or legal advice
• While we strive for accuracy, we make no warranties regarding the completeness or reliability of website information
• Use of the website is at your own risk, and Firefly Doula shall not be liable for any damages arising from use of or inability to use this website

Electronic Communications:

By submitting information through this website or via electronic communication, clients consent to receive communications related to services and acknowledge that electronic communications are not guaranteed to be secure.

The website may contain links to third-party websites for convenience or informational purposes. We are not responsible for the content, policies, or practices of third-party sites.

Clients acknowledge that pregnancy, birth, and postpartum involve inherent risks. By engaging doula services, clients agree to release and hold harmless the doula from liability related to medical outcomes, decisions, or emergencies.

Either party may terminate services if boundaries, safety, or mutual respect cannot be maintained. Fees for services already rendered remain due.

• These Terms are governed by the laws of the state of Wisconsin, without regard to conflict of law principles
• Any disputes will first attempt resolution through mediation before pursuing legal action

Firefly Doula is not liable for delays or inability to provide services due to events beyond our reasonable control, including natural disasters, public health emergencies, or other unforeseen circumstances.

By booking services, clients confirm that they have read, understood, and agreed to these Terms of Service.

Business Name: Firefly Doula Email: contact@firefly-doula.com Location: Wauwatosa, WI

Note: These terms may be updated periodically. Clients will be notified of any significant changes.